Telagus App Support

Telagus is a workforce CRM provided to organizations under direct B2B agreements with Telsam Media. The Telagus mobile app is an enterprise-provisioned client for employees of organizations that have purchased Telagus. It is not available for individual, consumer, or family purchase, and it does not offer any in-app purchases.

If you are an end user of the app, your account was created by your organization's Telagus administrator. Start with them for access issues; use this page for everything else.

Common questions

I can't sign in.

Confirm your email and password with your organization's Telagus administrator. They can reset your password from their admin dashboard. If your account was disabled, only your administrator can re-enable it.

The app is asking for camera, microphone, or location permission. Why?

• Camera is used to take a profile photo and attach images to messages.
• Microphone is used to make and receive business calls through the app.
• Location is used to record where you start and stop work, when your organization has enabled that feature.

You can change any of these later in your device's Settings → Telagus.

I'm not receiving push notifications.

Open your device's Settings → Notifications → Telagus and confirm notifications are allowed. If they're already allowed, sign out of the app and sign in again to refresh push registration. If the problem continues, contact support below.

Incoming calls aren't ringing.

Make sure notifications are allowed for Telagus, and that "Do Not Disturb" / Focus modes aren't filtering work apps. On iOS, also confirm "Background App Refresh" is enabled for Telagus under Settings → General → Background App Refresh.

How do I update my profile photo?

Sign in to the app, open the menu, tap your name, tap the camera icon on your avatar, and choose "Take Photo" or pick an existing image from your library.

I think I've found a bug.

Email us at the address below with: your organization name, the device and OS version (e.g. iPhone 15 Pro, iOS 18.2), what you were doing when the bug happened, and a screenshot if possible.

Contact our support team