1.1 1.1 This website (“www.telagus.com”) referred to as ‘Site’ or ‘website’, promotes the business referred to on it. In these conditions, the business will be referred to as ‘TSL’ (Telsa UK Ltd), ‘we’ and/or ’our’ as well as ‘Telagus’, ‘Telagus CRM’ and ‘Telagus GEI’ (Growth, Efficiency and Intelligence). Telagus, the website www.telagus.com, trading name and any / all intellectual property rights including any associated trademarks, remain the sole and exclusive property of TELSA SOFTWARE LTD.
Telsa Software Limited is a company registered in the UK at Companies House under Company No. 11496272 whose registered Head Office is Telsa House, 90 Stafford Rd, London, United Kingdom, SM6 9AY.
2.1 TSL will use its best endeavours to make the Services available 24/7/365.
Should the Services need to be suspended for essential maintenance, TSL will give you fair warning by means of a notice on the Services.
2.1(a) We cannot guarantee that Telagus will operate continuously or without interruptions or be error-free. All users of the Telagus CRM System and platform, or any other associated product or services, should ensure that they have an adequate backup of their client data in the eventuality of an interruption to business. You as a user or representative of an organisation or any other capacity and party to this agreement, agree not to hold Telagus, Telagus CRM software, Telsa Software Ltd or any of its subsidiaries liable for any loss or damage to data, contents or specific data revenue or any other loss as a result of such a scenario.
2.1(b) You must not attempt to interfere with the proper working of Telagus and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt Telagus or any computer system, server, router or any other internet-connected device.
2.2 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use Telagus and is compatible with Telagus and any other associated software or platform. You also understand that we cannot and do not guarantee or warrant that any content on Telagus will be free from infection, viruses and/ or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
2.4 We reserve the right, in our discretion, to withdraw, suspend or modify Telagus or certain features or parts of Telagus including products and services with or without notice to you, where we have reason to do so. There may also be times when Telagus or certain features or parts of Telagus become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be held liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of Telagus or any service available on or through Telagus.
3.1 By completing the registration page on our web site and ticking the checkbox to accept the terms and conditions, or by using the Services, you are agreeing to the terms and conditions specified in this contract.
You must use Telagus and the information available from Telagus responsibly. No such information may be used for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to our name, brand or reputation.
3.2 You cannot use Telagus:
5.1 If you provide any material to Telagus (for example, by providing ratings and reviews, comments, articles or uploading any other content in any format (including video) (each “User Content”) you agree to grant us permission, irrevocably and free of charge, to use the User Content (including adapting it for operational or editorial reasons) in any media worldwide, for our own marketing, research and promotional activities and our internal business purposes which may include providing the User Content to selected third party partners, service providers, social media and networking sites.
5.2 You own your User Content at all times, and you continue to have the right to use it in any way you choose.
5.3 By providing any User Content to Telagus you confirm that such User Content:
5.4 If you do not want to grant us the permissions set out above, please do not provide any material to Telagus.
5.5 We have no obligation to publish your User Content on Telagus and we retain the right to remove any User Content at any time and for any reason.
5.6 We do not edit, pre-vet or review any User Content displayed on Telagus. If you believe that any User Content does not comply with the requirements set out in this paragraph, please notify us immediately by email at firstname.lastname@example.org. We will then review the User Content and, where we deem it appropriate, remove it within a reasonable time.
6.1 Although we hope Telagus will be of interest to users, we accept no liability and offer no warranties implied or given, or conditions in relation to Telagus or its content, to the fullest extent such liability can be excluded by law.
6.1(a) Except in the cases of death or personal injury caused by the negligence of TSL and loss or damage caused by the fraudulent misrepresentation of TSL, or in other circumstances where liability may not be so limited under applicable laws, the liability of TSL under or in connection with this agreement, whether arising in contract, tort, negligence, breach of statutory duty or otherwise, shall in no circumstances exceed the amount paid by you to TSL under this agreement for the year in which the claim arose or £500 (Five Hundred British Pounds) whichever is the lesser, regardless of the form of action, even if that loss or damage was reasonably foreseeable or either party was aware of the possibility of that loss or damage arising.
6.2 TSL shall not be liable to you in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by you of a special, indirect or consequential nature including without limitation any economic loss or other loss of turnover, profits, business, contracts, use, reputation or goodwill or any deletion, corruption, destruction, loss or removal of data, or any loss or damage suffered by you as a result of a claim brought by a third party even if such loss was reasonably foreseeable or one party had advised the other of the likelihood of their incurring the same.
6.3 Under no circumstances will we, the owner or operator of Telagus, or any other organisation involved in creating, producing, maintaining or distributing Telagus be liable, whether in contract, tort (including negligence), breach of a statutory duty, even if foreseeable, for any loss of:
6.4 In the event of breach as per clause 6.1(a), we will only be liable for losses you have suffered as a direct result. We are not liable to you or any other person(s) , individuals or any other entity for any other losses whether such losses are because we have not kept to our obligations or contract, because of something we have done or not done in negligence, due to defamatory statements or liability for a product or otherwise as a result of:
7.1 Where Telagus has affiliations or links to other websites and resources provided by third parties, these links are provided for your information only. We accept no liability for the contents or resources of those websites.
7.2 Any formal legal notices should be sent to our registered Head Office being Telsa House, 90 Stafford Rd, London, United Kingdom, SM6 9AY and we do not accept service by electronic means.
8.1 If you use our Telagus CRM system then your usage will be covered by our Subscription Agreement and if you use our Marketing Place our Email Policy.
9.1 These conditions make up the whole agreement between you and us in how you use Telagus. If a court decides that a condition is not valid, the rest of the conditions will still apply.
9.2. The laws of England and Wales apply to your use of Telagus and these conditions. We control Telagus from within the United Kingdom. However, you can get access to Telagus from other places around the world. Although, these places may have different laws from the laws of England and Wales, by using Telagus you agree that the laws of England and Wales will apply to everything relating to your usage of Telagus and you agree to keep to these laws. We have the right to take you to court in the country you live in.
10.1 If you experience problems with Telagus or would like to comment on it, please feel free to contact us by using the details set out on Telagus contact us page or by email at email@example.com.
1.1 We are committed to protecting and respecting your privacy.
1.3 TSL warrants that its Services complies with all relevant General Data Protection Regulations (GDPR), that all Customer Data is stored within the UK and / or EU, that TSL has a Data Protection Officer, a Breach Notification Process, policies for Right to Erasure & Data Portability and that all staff are subject to a Customer Data Access Policy enforced in their employment contracts.
1.4 You warrant that your use of the Services will also comply with all relevant GDPR requirements, including but not limited to Data Breach Notification, processing personal information, sending emails and complying with Right to Erasure and Data Portability requests.
1.5 For the purpose of European Union & UK Data Protection legislation, we (as defined and detailed in Telagus) are the data controller.
2.1 We may collect and process the following data about you:
3.1 We may collect information about your computer, including, where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
3.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve Telagus and to deliver a better and more personalised service. They enable us to:
4.1 The cookies we and our business partners use on Telagus are broadly grouped into the following categories:
Essential – Some of the cookies on Telagus are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on Telagus or which allows communication between your browser and Telagus. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use Telagus without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with Telagus. An example is counting the number of different people coming to Telagus or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited Telagus once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well Telagus was performing and improve it without these cookies.
Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.
Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.
5.1 Some of the cookies described in the "What Cookies are used on Telagus" section above are stored on your machine by third parties when you use Telagus. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:
6.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we employ security measures designed to protect your personal data, we cannot guarantee the security of your data transmitted to Telagus; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7.1 The data that we collect from you is processed by staff who work either for us or for one of our service providers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
7.3 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain features or parts of Telagus, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
7.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Telagus; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Remember to close your browser when you have finished your user session. This will help to ensure that others do not access your personal information if you share your computer or use a computer in a public places such as a library or internet café.
8.1 We use information held about you in the following ways:
8.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about third party goods and services which may be of interest to you and we or they may contact you about these, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication.
8.3 If you do not want us to use your data for direct marketing purposes, or to pass your details on to third parties for marketing purposes, please check or un-check (as directed) the relevant box situated on the form on which we collect your data.
9.1 We may disclose your personal information to any affiliated company within our group.
9.2 We may disclose your personal information to third parties:
10.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting us using the details set out on Telagus.
11.1 The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee not exceeding £10 to meet our costs in providing you with details of the information we hold about you.
1.1 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each “Service” or, two or more, the “Services”) from the Site (www.telagus.com). By ordering any Services from Telagus you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.
1.2 In the event that the Site contains separate terms of trading linked via the Site’s homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.
1.3 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.
2.1 You may place an order to purchase a Service advertised for sale on Telagus by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Buy Now” button on the checkout page.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us, you will be sent an order payment confirmation email with your order reference and details of the products you have purchased. Acceptance of your order and the formation of the contract between us will take place when you have made payment and we have confirmed receipt of the payment for that products you have ordered, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).
2.4 If your order includes Service(s) which are not available at the time, we will either notify you by notices on our server. You will have the option to wait until the Service(s) are available, or cancel your order.
3.1 The prices of Services advertised for sale on Telagus are as set out on Telagus. All prices are in pounds (£) sterling, inclusive of VAT.
3.2 Prices may change at any time prior to (but not after) acceptance of your order.
3.3 We cannot accept your order until you have paid for it in full.
3.4 In the unlikely event that the price of an item has been incorrectly advertised on Telagus, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Services at the incorrect price.
3.5 When you pay for access to the Telagus CRM system or any additional services or products then we may pass some of your personal details to our payment processor to allow them to charge your credit/debit card, or for a direct debit. We don’t store your credit card details ourselves, they are stored by our payment processor, apart from the type of card, the last four digits and the expiry date.
3.6 When you purchase Telagus CRM subscriptions and services from us, your payment is made using the Stripe online payment gateway, on successful payment, your Telagus CRM subscription is updated immediately. Your Telagus CRM system access is then able to access the additional services or products you have purchased. This is an automated delivery service. Should you have any problems with your delivery please contact firstname.lastname@example.org with URGENT in the subject line and one of our support team will be notified immediately.
4.1 Subject to availability, we will use all reasonable endeavours to deliver the Services you have ordered as soon as possible after your order is accepted by us.
4.2 We will deliver directly to the user ID specified in your order if applicable subject to the service requested.
4.3 The precise timing of a delivery of service cannot be specified.
4.4 Once delivered, the Services ordered will become available to the user of Telagus and it is your responsibility to ensure that the services and security is kept in accordance with these terms and conditions.
5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you have been accredited the services to the Telagus User Account. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) or, alternatively, by returning the Services, in accordance with the provisions below (see Clause 5.4).
5.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.3 If you cancel this contract, we will reimburse to you all payments received from you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement if the services provided have been utilised or accessed using your Telagus User ID. Alternatively, you may ask us to substitute a Service, rather than provide you with a refund, but we can only do that if the Service you wish to substitute is of equivalent value to the order you are cancelling.
5.4 You may not cancel your order if:
5.5 All such Services rendered to your Telagus account, should be noted in your communication to us to cancel within seven (7) days of you cancelling your order and in accordance with the following process:
5.6 Our policy on cancellations and returns does not affect your statutory legal rights.
6.1 If any Service you purchase is damaged or faulty when delivered to your Telagus User account or ID we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a Service is faulty, you should notify by email at email@example.com.
6.2 Our policy on faulty Services does not affect your statutory legal rights.
7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on Telagus. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.
7.2 From time to time, we may run special or local promotions which may not be available online, or we may offer special promotions online that are not available locally. Please note that, unless expressly stated on Telagus, purchases made online do not qualify for points under any loyalty card scheme or discounts under any discount card scheme which we may operate unless expressly agreed.
7.3 Any information on Telagus regarding Services is included as a guide only. If you are in any doubt as to any of the Services you require, we recommend that you contact us prior to placing an order.
8.1 If you choose to access Telagus from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any Service(s) on Telagus is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.
8.2 Please contact us before ordering Services for delivery outside the United Kingdom. We may refuse to accept your order should you not contact us before ordering. Subject to us agreeing to and being able to deliver the Services outside the United Kingdom, as they may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the United Kingdom, you will be regarded as the importer and it is your responsibility to comply with all laws and regulations of the country in which the Services are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.
9.1 We understand that you may have concerns about security on the internet. Telagus uses a secure server in our online ordering process to protect your personal information.
9.2 When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode
9.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
9.4 If you have any additional queries about security, please contact us at firstname.lastname@example.org
10.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
10.2 You are responsible for the use you make of the Service(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).
10.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.
12.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.
12.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.
12.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
12.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
13.1 Please feel free to contact us using the details set out on Telagus or by email at email@example.com.
This website is developed to comply with the following national and international legislation with regards to data protection and user privacy
That this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are not sure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer
This website collects and uses personal information for the following reasons:
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to identify the number of people using our site, to better understand how they find and use our pages and to see their journey through the website.
Although GA records data such as your geographical location, internet browser, device and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally recognize you but Google do not grant us access to this. Google is a third party data processor and details can be found on Google’s developer guides.
You can choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, with the date-time and computer’s IP address that you submitted the comment.
This information is only used to recognize you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below.
Your comment and its associated personal data will remain on this site until we see fit to either :
Should you wish to have the comment and its associated personal data deleted, please email firstname.lastname@example.org using the email address that you commented with?
You can contact us using the contact form on our Contact us page or an email link on the same page, none of the data that you supply is safe with us. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) Protocol. Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
We are not sending any email newsletters at this time.
We only store your personal details like name, address, email, and phone-number directly in website database. Here by we are giving the surety that your data is safe with us and never going to leak to anybody.
This website is hosted by Inmotion details available upon request.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller of this website is:
Telsa UK Limited, a UK Limited Company with company number: 11496493
Whose registered office is:
Telsa Media House
90 Stafford Road Wallington Surrey SM6 9AY.
And whose operating office is:
101 law chambers,
Kakaji Street, Nanpura, Surat
Telephone: +91 756 777 4639
Telephone: 01284 830888