Terms and Conditions

Trading Terms

1 Introduction

1.1 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each “Service” or, two or more, the “Services”) from the Site (www.telagus.com). By ordering any Services from Telagus you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.

1.2 In the event that the Site contains separate terms of trading linked via the Site’s homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.

1.3 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

2 Ordering

2.1 You may place an order to purchase a Service advertised for sale on Telagus by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Buy Now” button on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.3 After submitting an order to us, you will be sent an order payment confirmation email with your order reference and details of the products you have purchased. Acceptance of your order and the formation of the contract between us will take place when you have made payment and we have confirmed receipt of the payment for that products you have ordered, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).

2.4 If your order includes Service(s) which are not available at the time, we will either notify you by notices on our server. You will have the option to wait until the Service(s) are available, or cancel your order.

3 Prices and payment processes

3.1 The prices of Services advertised for sale on Telagus are as set out on Telagus. All prices are in pounds (£) sterling, inclusive of VAT.

3.2 Prices may change at any time prior to (but not after) acceptance of your order.

3.3 We cannot accept your order until you have paid for it in full.

3.4 In the unlikely event that the price of an item has been incorrectly advertised on Telagus, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Services at the incorrect price.

3.5 When you pay for access to the Telagus CRM system or any additional services or products then we may pass some of your personal details to our payment processor to allow them to charge your credit/debit card, or for a direct debit. We don’t store your credit card details ourselves, they are stored by our payment processor, apart from the type of card, the last four digits and the expiry date.

3.6 When you purchase Telagus CRM subscriptions and services from us, your payment is made using the Stripe online payment gateway, on successful payment, your Telagus CRM subscription is updated immediately. Your Telagus CRM system access is then able to access the additional services or products you have purchased. This is an automated delivery service. Should you have any problems with your delivery please contact info@telagus.com with URGENT in the subject line and one of our support team will be notified immediately.

4 Delivery

4.1 Subject to availability, we will use all reasonable endeavours to deliver the Services you have ordered as soon as possible after your order is accepted by us.

4.2 We will deliver directly to the user ID specified in your order if applicable subject to the service requested.

4.3 The precise timing of a delivery of service cannot be specified.

4.4 Once delivered, the Services ordered will become available to the user of Telagus and it is your responsibility to ensure that the services and security is kept in accordance with these terms and conditions.

5 Cancellations and returns

5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you have been accredited the services to the Telagus User Account. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) or, alternatively, by returning the Services, in accordance with the provisions below (see Clause 5.4).

5.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.3 If you cancel this contract, we will reimburse to you all payments received from you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement if the services provided have been utilised or accessed using your Telagus User ID. Alternatively, you may ask us to substitute a Service, rather than provide you with a refund, but we can only do that if the Service you wish to substitute is of equivalent value to the order you are cancelling.

5.4 You may not cancel your order if:

  • you have used the service which was delivered to your Telagus User Account;
  • the Services consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • the Services have been customised or made to your own specifications;
  • any Services you have started to download or stream; be made available on your dashboard or any Services which become mixed inseparably with other items after their delivery,

5.5 All such Services rendered to your Telagus account, should be noted in your communication to us to cancel within seven (7) days of you cancelling your order and in accordance with the following process:

  • (a) You notify us of your right to cancel with all your relevant details inclusive of your Telagus user ID and services you wish to cancel; and
  • (b) the services ordered have not been accessed or used.

5.6 Our policy on cancellations and returns does not affect your statutory legal rights.

6 Faulty Services

6.1 If any Service you purchase is damaged or faulty when delivered to your Telagus User account or ID we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a Service is faulty, you should notify by email at info@telagus.com.

6.2 Our policy on faulty Services does not affect your statutory legal rights.

7 Service Information

7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on Telagus. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.

7.2 From time to time, we may run special or local promotions which may not be available online, or we may offer special promotions online that are not available locally. Please note that, unless expressly stated on Telagus, purchases made online do not qualify for points under any loyalty card scheme or discounts under any discount card scheme which we may operate unless expressly agreed.

7.3 Any information on Telagus regarding Services is included as a guide only. If you are in any doubt as to any of the Services you require, we recommend that you contact us prior to placing an order.

8 Orders for delivery outside the United Kingdom

8.1 If you choose to access Telagus from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any Service(s) on Telagus is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.

8.2 Please contact us before ordering Services for delivery outside the United Kingdom. We may refuse to accept your order should you not contact us before ordering. Subject to us agreeing to and being able to deliver the Services outside the United Kingdom, as they may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the United Kingdom, you will be regarded as the importer and it is your responsibility to comply with all laws and regulations of the country in which the Services are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.

9 Security

9.1 We understand that you may have concerns about security on the internet. Telagus uses a secure server in our online ordering process to protect your personal information.

9.2 When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode

9.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

9.4 If you have any additional queries about security, please contact us at info@telagus.com

10 Our liability

10.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

10.2 You are responsible for the use you make of the Service(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).

10.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

11 Personal Data

11.1 We will only use your personal information in accordance with our Privacy & Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it includes important terms which apply to you.

12 General

12.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

12.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

12.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

12.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

13 How to contact us

13.1 Please feel free to contact us using the details set out on Telagus or by email at info@telagus.com.

GDPR terms and conditions

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability accountability, it should only be collected and processed when its necessary
  • We hate spam as much as you do!
  • We will never sell, rent or make public or distribute your personal information

2.0 RELEVANT LEGISLATION

This website is developed to comply with the following national and international legislation with regards to data protection and user privacy

That this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are not sure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to identify the number of people using our site, to better understand how they find and use our pages and to see their journey through the website.

Although GA records data such as your geographical location, internet browser, device and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally recognize you but Google do not grant us access to this. Google is a third party data processor and details can be found on Google’s developer guides.

3.2 Our blog

You can choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, with the date-time and computer’s IP address that you submitted the comment.

This information is only used to recognize you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below.

Your comment and its associated personal data will remain on this site until we see fit to either :

  • 1.) Remove the comment or
  • 2.) Remove the blog post.

Should you wish to have the comment and its associated personal data deleted, please email info@telagus.com using the email address that you commented with?

3.3 Contact forms and email links

You can contact us using the contact form on our Contact us page or an email link on the same page, none of the data that you supply is safe with us. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) Protocol. Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

3.4 Email newsletter

We are not sending any email newsletters at this time.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

We only store your personal details like name, address, email, and phone-number directly in website database. Here by we are giving the surety that your data is safe with us and never going to leak to anybody.

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by Inmotion details available upon request.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

6.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 Data Controller

The data controller of this website is:

Telsa UK Limited, a UK Limited Company with company number: 11496493

Whose registered office is:

Telsa Media House
90 Stafford Road Wallington Surrey SM6 9AY.

And whose operating office is:

101 law chambers,
Kakaji Street, Nanpura, Surat
India.

Telephone: +91 756 777 4639
Email: vivek@telsamedia.com

9.0 Data Protection Officer

Mr. Jayson Webb

Director, Telagus.

Telephone: 01284 830888
Email: jayson@telsamedia.com

10.0 Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

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