Email Policy
Telsa Software Ltd

The Email Policy Terms of Use (if applicable), set, out the basis on which you use this service and Site in conjunction with the other relevant governing terms and conditions of use.

Telagus Email Sending Policy

Customers that use the Telagus Market Place for sending emails to their customers and prospects must comply with this policy or may find their emailing service suspended and or subject to legal proceedings for breach of this agreement.

Bought-in Mailing Lists

Customers should not send emails to addresses acquired by purchasing lists from third parties.

GDPR Compliance

Customers sending marketing communications to UK and EC citizens should comply with the General Data Protection Regulation (GDPR) particularly in the form of obtaining explicit consents from citizens before emailing them. Customers should use the Telagus built-in GDPR compliance features to capture and store consents.

Bounces, Spam Reports, Unsubscribes and Complaints

Customers whose emailing campaigns result in a high level of bounces, spam reports, unsubscribes or complaints may have delivery of their emails slowed down or their emailing service suspended.

Unsubscribe Links

All emails other than transactional emails must have a clear Unsubscribe link.

Email Content

Customers must not send emails that have any references to unlawful content, or that promote unsuitable activities including but not limited to gambling, pornography, financial trading, tax evasion, loan, pyramid or multi-level marketing schemes, medications or drugs as well as:

  • creation or transmission of material which brings the Telagus CRM system and any of its affiliates or subsidiaries into disrepute
  • creation or transmission of material that is illegal
  • the unauthorised transmission to a third party of confidential material concerning the activities of the Telagus CRM system and any of its affiliates or subsidiaries.
  • the transmission of material such that this infringes the copyright of another person or entity, including intellectual property rights
  • activities that unreasonably waste networked resources, or activities that unreasonably serve to deny service to other users
  • activities that corrupt or destroy other users' data or disrupt the work of other users
  • unreasonable or excessive use
  • creation or transmission of any offensive, obscene or indecent images, data or other material
  • creation or transmission of material which is designed or likely to cause annoyance, inconvenience or anxiety
  • creation or transmission of material that is abusive or threatening to others, serves to harass or bully others, discriminates or encourages discrimination on racial or ethnic grounds, or on grounds of gender, sexual orientation, marital status, disability, political or religious beliefs
  • creation or transmission of defamatory material or material that includes claims of a deceptive nature
  • activities that violate the privacy of others or unfairly criticise, misrepresent others; this includes copying distribution to other individuals
  • creation or transmission of anonymous messages or deliberately forging messages or email header information, (i.e. without clear identification of the sender) or for 'flaming'

Applicable Laws

Customers must comply with all local laws both in their own and their recipients’ jurisdictions including but not limited to the EC’s Privacy and Electronic Communications Directive and EU /UK GDPR policies.

Aug 2022