The work of local and central government services is extremely important. As elected officials, you are always going to need to uphold the duty of your citizens! However, maintaining small government office admin can often be a hassle. Whether you run a local office or support a larger wing of the UK government, it’s important to make sure you have all your affairs in order. A full government CRM, for example, may be just what you need when it comes to supporting local people.
Telagus is the best CRM for local government needs. Flexible, affordable and adaptable, it is online software which allows you to monitor projects and case files, check team availability, and ensure that your constituents receive the care they deserve. With a duty of care owed to them, it’s never been more important for government officials to manage local complaints and concerns with efficiency.
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Local government services are under more and more pressure than ever before. Therefore, it makes sense to ensure that you have a firm, responsive customer relationship management system in place to respond to queries as carefully, yet as efficiently as possible. With so much demand placed on local government, it is a good idea to set up a CRM where you can monitor your projects, your team and a variety of other admin demands.
The best CRM for government use will allow you to clearly set up and manage project workflows. By projects, these could be motions to improve local services, or they could even be points and cases raised by local people. In any case, your CRM should show you the tasks you have remaining, and you should be able to delegate available staff and civil servants to take care of such matters.
You should also consider a local government CRM for the email benefits. If your local agency needs a quick way to dispatch unique messages to constituents and businesses, you should look carefully at the services available through Telagus. Telagus offers email marketing software, which while largely used by commercial brands and services, can also be used to contact multiple local people and services in your government address book.
Of course, government agencies are always under scrutiny when it comes to costs and expenses. For that reason, Telagus is the perfect choice for anyone working to a tight budget. Telagus is a CRM which can scale up or down depending on your needs. We offer trusted CRM packages for a variety of purposes.
Our government CRM services will help your office keep in control of your wider admin tasks, as well as the projects and cases you have open for local people. This way, you can always ensure that you are keeping in touch with concerns that matter to the people around you.
You can also use Telagus CRM for government should you wish to automate your customer service. Through the main console, you can set up and manage a chatbot. If your office does not have the resources to manage online chats with anyone who initiates them, you can set up a chatbot through your dashboard. This means that you can, effectively, teach a program or a piece of script what to say when visitors ask questions.
Beyond this, you can also use Telagus to help capture interest. Our government CRM software allows you to capture email and contact details from visitors who want to hear more from you. This way, you can dispatch regular newsletters through email to those people who are invested in what you are doing in the community. It’s a great way to reach out.
Telagus is a specialist CRM for local government services and more besides. Whether you are looking for a government CRM system which will help to cut down on the admin, or a full customer care engine which will allow you to reach out to more people, more often, it’s crucial that you consider Telagus as an option.
We have spent several years honing and devising our incredible software. We intend for our full CRM to be flexible and adaptable not only to multiple types of business, but also to services which are likely to grow and evolve. Government agencies are going to need help from a CRM which can evolve with their customers’ ever-changing needs.
If your government agency is in need of a short or long term CRM solution, take advantage of a free trial of Telagus right away. You can use the service for up to ten days without charge, meaning that you can take a closer look at the best technology to support your agency and your constituents before making a firm decision. Call us now for more details or fill out our short form to get started.
Get in touch with a highly experienced member of our staff today for answers to any questions that you may have.