The hospitality and leisure industries are, of course, reliant on customers. Without regular custom, your hotel or travel hotspot is at risk of going under! A great hotel CRM could help to make all the difference when it comes to customer satisfaction, as well as when it comes to ensuring repeat interest in your services. What’s more, a great hospitality CRM will also allow you to manage your whole team, from leave to payroll and project management.
Telagus is a bespoke CRM platform ideal for use across a variety of different industries. We developed the software with travel and hospitality in mind. Choose travel CRM packages to help give your customers that little bit of extra confidence in your venue and your services. Beyond this, take advantage of the best CRM for hotel customer relationship management – one that fits your budget and which will scale up as you demand.
Hotels see a lot of custom from people all over the world. For a hotel or travel location to thrive, it must offer customers and visitors a fantastic standard of care and support. When managing a hotel, it can sometimes seem as though there is more admin to take care of than you can feasibly handle!
That’s why leading hospitality CRM software is so useful. Not only can you use the best CRM for hotels to monitor customer projects, queries and concerns, you can also use it to monitor analytics and how your business is performing. Best of all, of course, is the fact that you will have access to incredible marketing tools.
From Telagus’ intuitive interface, you can create unique marketing campaigns which can launch whenever you need them to. Capture interest from customers who visit your website. Set up leads and capture email addresses so that you may contact them further about bespoke deals.
What’s more, you can also set up a comprehensive customer communication system. Want to automate the way you handle customer queries? With a simple script and a few enhancements to your own Telagus suite, you can arrange for a chatbot to handle all your visitor enquiries. This means less money and time spent on ensuring frontline staff answers queries instead.
The hospitality industry thrives on repeat custom and word of mouth. If you really want to wow your visitors, you are going to need to show them that you have their interests at heart. As well as providing a fantastic service ad-hoc, you should connect with interested patrons through unique email marketing.
Telagus will allow you to set up leads and generate unique campaigns that you can automate and send out across the year. It is the perfect way to monopolise on growing interest in your brand. Hotel management system CRM organisation will also make sure that all your cases and concerns are easy to view.
Want to line up customer case files and queries in an intuitive manner? Say goodbye to paper files. Show your patrons you care by setting up a CRM that’s replete with organised folders, tasks and timetables. What’s more, you can manage your whole team from one platform.
Hotels and leisure chains employ a wide variety of staff and specialists. Therefore, through Telagus, you can keep track of all your teams from one simple dashboard. Want to know who’s got leave coming up? Want to find someone with the right skillset to delegate your customer queries to? You can handle all of this and more besides through bespoke planning on Telagus.
The fact is, hospitality CRM doesn’t have to be expensive. So many businesses – big hotel chains included – are still using outdated methods to manage their admin and customer care. This makes little sense when you have a fantastic CRM in Telagus waiting to support you. Telagus offers business clients the opportunity to reach out to their customers with intuitive campaigns, fantastic return deals and overall spectacular service. There is little more any hotel goer will likely demand.
Therefore, consider how you approach your hospitality admin. Hotel customer relationship management is crucial for the survival of your business. Not only can you use a leading CRM to manage customer concerns and to deliver far-reaching campaigns, you can make sure that your whole team is raring to go. Why spend more time and money on admin services that make your life difficult?
One of the best reasons to try Telagus for hotel CRM services today is our free trial. Take a look around your own bespoke dashboard and make sure to ask us any questions you might have along the way. Once you’re happy to proceed, we’ll be sure to tailor an application and online service to fit your needs. Call our team to find out more.
Get in touch with a highly experienced member of our staff today for answers to any questions that you may have.
A free trial of Telagus could make all the difference. Before you commit to the software and the platform, make sure to try before you buy. We offer all bank and financial services the chance to try Telagus for up to ten days free of charge. During this time, you can feel free to look closely at the software’s features and functions. What’s more, you could use your time to try out some of the finer points of customer and team communication.
Modern services require modern admin solutions. Don’t get swept behind the times. Choose Telagus and benefit from a full, comprehensive online CRM that’s easy to use with minimal training – for you and your team alike!